Effective Date: 2/5/2021
personal information you provide on our website www.securedata.com, mobile app, and
through our Services. The use of information collected through our service shall be limited
to the purpose of providing the service for which the client has engaged SecureData. It also
describes the choices available to you regarding our use of your personal information and
how you can access and update this information.
At SecureData, we greatly respect our clients’ privacy. We were the first data recovery provider to
meet SSAE 18 Type II audit standards, and over the years, we have built a strong reputation for our
commitment to security and transparency.
We provide a detailed overview of our practices to help you use our website. Contact our customer
service department if you have any questions regarding the terms listed below.
The use of information collected through our service shall be limited to the purpose of providing the
service for which the client has engaged SecureData.
SecureData is compliant with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield
Framework. SecureData is committed to subjecting all personal data received from European Union
(EU) member countries, the United Kingdom, and Switzerland to the Privacy Shield Framework’s
applicable Principles. To learn more about the Privacy Shield Frameworks, visit the
U.S. Department of Commerce’s Privacy Shield List.
SecureData is responsible for the processing of personal data it receives under the Privacy Shield
Frameworks, and subsequently transfers to a third party acting as an agent on its behalf. SecureData
complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, the
United Kingdom, and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks,
SecureData is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In
certain situations, SecureData may be required to disclose personal data in response to lawful requests
by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please
contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to
invoke binding arbitration when other dispute resolution procedures have been exhausted.
Collecting and Using Personal Information
SecureData collects basic information for internal use. This includes but is not limited to phone
numbers and addresses entered into our online evaluation form or information collected over the phone
when you call our customer service department. We also collect your first and last name, email address,
and phone number when you send us a request regarding our services. We collect credit card
information to make payments for invoices using our payment processor and photos for job
applications on the site. When you use our media services, we keep your information strictly
We only use your information for the primary purpose of contacting you, creating your account with
us, assessing your needs and responding to your customer service requests.
Information Disclosure Guidelines
We will share your personal information with third parties only in the ways described in this privacy
policy. We do not sell your personal information to third parties.
SecureData does not share any personal or corporate information except for the purposes of providing
requested products and services. In the event that we need to share personally identifiable information
with equipment manufacturers or other third parties, we will request your permission prior to doing so.
We may share your information with third parties who provide services on our behalf to help with our
business activities. These companies are authorized to use your personal information only as necessary
to provide these services to us.
These services may include:
- Fulfilling orders and delivering packages
- Payment processing
- Providing customer service
- Sending marketing communications
- Fulfilling subscription services
- Conducting research and analysis
- Providing cloud computing infrastructure
We may also use aggregated information for general purposes including but not limited to advertising,
sales, or mergers. This information will not include phone numbers, addresses, payment numbers or
other personally identifiable data.
In certain situations, SecureData may be required to disclose personal data in response to lawful
requests by public authorities, including to meet national security or law enforcement requirements.
SecureData may be obligated to respond to subpoenas or other legal processes. We reserve the right to
share information in order to prevent illegal activities or to aid in the investigation and prosecution of
illegal activities as required by law and when we believe in good faith that disclosure is necessary to
protect our rights, protect your safety or the safety of others. We also reserve the right to use collected
information to defend against lawsuits, to establish fault or for other legal reasons not explicitly listed
in these terms.
If SecureData is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be
notified via email and/or a prominent notice on our website of any change in ownership or uses of your
personal information, as well as any choices you may have regarding your personal information.
User Access and Choice
Upon request, SecureData will provide you with information about whether we hold or process on
behalf of a third party any of your personal information. To request this information please email us at
If your personal information changes, or if you no longer desire our service, you may correct, update,
or delete it by emailing our Customer Support at [email protected] or by contacting us
through telephone or postal mail at the contact information listed below. We will respond to your
request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you
services. We will retain and use your information as necessary to comply with our legal obligations,
resolve disputes, and enforce our agreements.
The security of your personal information is important to us. When you enter sensitive information
(such as login credentials and credit card information) on our forms, we encrypt the transmission of
that information using secure socket layer (SSL) Technology.
We follow generally accepted standards to protect the personal information submitted to us, both
during transmission and once we receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, therefore we cannot guarantee its absolute security. If you have any
questions about security on our website you can contact us at [email protected].
files stored on your computer that allow SecureData.com to identify and differentiate between different
your computer. You may delete cookies at any time by consulting your web browser’s documentation.
You may also consult your browser's documentation if you do not wish to receive cookies or if you
certain functions and features of SecureData.com.
As is true of most websites, we gather certain information automatically and store it in log files. This
information may include internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this
automatically-collected data to other information we collect about you.
Our website also uses Google Analytics, a popular web traffic analytics tool. Google Analytics adds
cookies to your computer when you visit SecureData.com and collects information about the website
SecureData and our third-party partners (marketing partners), affiliates, or analytics or service
providers (online customer support provider) use technologies such as cookies, beacons, tags, and
scripts. These technologies are used in analyzing trends, administering the site, tracking users’
movements around the site, and gathering demographic information about our user base as a whole. We
may receive reports based on the use of these technologies by these companies on an individual as well
as aggregated basis.
We partner with a third party to either display advertising on our website or to manage our advertising
on other sites. Our third-party partner may use technologies such as cookies to gather information about
your activities on this site and other sites in order to provide you advertising based upon your browsing
activities and interests. If you wish to not have this information used for the purpose of serving you
interest-based ads, you may opt-out by clicking here (or if located in the European Union click here)
Please note this does not opt you out of being served ads. You will continue to receive generic ads.
individuals the opportunity to choose (opt-out) whether their personal information is (a) to be disclosed
to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was
originally collected or subsequently authorized by the individual. We will provide individuals with
reasonable mechanisms to exercise their choices.
When you download and use our services, we automatically collect information on the type of device
you use, operating system version, and the device identifier (or “UDID”).
We send you push notifications from time-to-time in order to update you about any events or
promotions that we may be running. If you no longer wish to receive these types of communications,
you may turn them off at the device level. To ensure you receive proper notifications, we will need to
collect certain information about your device such as operating system and user identification
We use mobile analytics software to allow us to better understand the functionality of our mobile
software on your phone. This software may record information such as how often you use the
application, the events that occur within the application, aggregated usage, performance data, and from
where the application was downloaded. We do not link the information we store within the analytics
software to any personally identifiable information you submit within the mobile application.
Limitation of Liability
By using our services, you acknowledge that any item shipped to our offices (hereafter referred to as “media”) may be damaged during shipment and/or lost prior to receipt. You agree that SecureData cannot be held liable for any damage or loss that occurs before we receive your media.
At SecureData, we take care to protect our clients’ media and always use safe techniques to recover files. We treat physically damaged media in a certified Class 10 ISO 4 Cleanroom and hold certifications from many major manufacturers that demonstrate our commitment to providing consistently safe services. However, due to the sensitive nature of data recovery and media repair, we cannot accept liability for any damage that may occur to your equipment/data/media at our facilities.
SecureData cannot be held liable for any indirect media damage or data loss. You agree that SecureData cannot be held liable for any damages that occur due to any virus, Trojan horse, or other malicious application. The total liability of SecureData to a customer cannot exceed the total cost of services.
To safely treat your media, we may need to ship your hard drive to our offsite facility or corporate headquarters. We reserve the right to ship your hard drive as needed in order to complete our services. We cannot accept payments in excess of $3,000.00 USD via credit card. SecureData reserves the right to dispose of external hard drive enclosures or other components during our diagnostics process in order to ensure fast turnaround times.
SecureData is not responsible for loss of profit or any other damages incurred by our customers during the data recovery process or return shipment. SecureData will also not be held responsible or liable for any damage to desktop computers, servers, laptops, or any other hardware.
Information Related to Data Collected for our Clients
SecureData collects information under the direction of its clients and has no direct relationship with the
individuals whose personal data it processes. If you are a customer of one of our clients and would no
longer like to be contacted by one of our clients that use our service, please contact the client that you
interact with directly. We may transfer personal information to companies that help us provide our
service. Transfers to subsequent third parties are covered by the service agreements with our clients.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct
his query to the SecureData’s client (the data controller). If requested to access or remove data we will
respond within 30 days.
We will retain personal data we process on behalf of our clients for as long as needed to provide
services to our clients. SecureData will retain this personal information as necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements.
Confidentiality and Security
SecureData limits access to our customers’ information to our staff members who need said
information in order to provide requested services to you and your business. We may also share
information at our discretion with reputable equipment manufacturers in the course of providing our
services. These third-party service providers (such as manufacturers) are authorized to use your data
diagnostics only as necessary to provide these services to us.
SecureData may sign confidentiality agreements if requested; the terms of those agreements may
reinforce this agreement but will not supersede this agreement unless they contain an explicit statement
to this effect. We maintain a strict non-disclosure agreement, and all of our employees and vendors
comply with this agreement.
You may sign-up to receive emails or newsletters or other communications from us. If you would like
to discontinue receiving this information, you may update your email preferences by using the
“Unsubscribe” link found in emails we send to you or by contacting us at [email protected].
Links to Third-Party Sites
Our site includes links to other websites whose privacy practices may differ from those of SecureData.
If you submit personal information to any of those sites, your information is governed by their privacy
We display personal testimonials of satisfied customers on our site in addition to other endorsements.
With your consent, we may post your testimonial along with your name. If you wish to update or delete
your testimonial, you can contact us at [email protected].
Our blog is also managed by a third-party application that may require you to register to post a
comment. We do not have access or control of the information posted to the blog. You will need to
contact or login into the third-party application if you want the personal information that was posted to
the comments section removed. To learn how the third-party application uses your information, please
Social Media Widgets
Our website includes social media features, such as Facebook and Twitter buttons and Widgets
including the Share button and interactive mini-programs that run on our site. These features may
collect your IP address, which page you are visiting on our site, and may set a cookie to enable the
feature to function properly. Social media features and Widgets are either hosted by a third party or
the company providing it.
SecureData may apply changes or updates to this policy as needed. Most changes are for additional
clarity and will not affect the quality of our services. We will notify you about significant changes by
placing a notice on our website or by sending you an email; however, we will provide such notice prior
to the change becoming effective. By using our services, you agree to our present terms and conditions.
Questions and Suggestions
If you have any questions or suggestions regarding our company or our terms of service, please contact
us by e-mail: [email protected] or through our mailing address below:
Secure Data Recovery Services
625 Fair Oaks Ave #326
South Pasadena, CA 91030
625 Fair Oaks Ave #325
South Pasadena, CA 91030